Information We Collect

We collect information you provide directly to us, such as when you create an account, make a purchase, subscribe to our newsletter, or contact us for support. This includes your name, email address, phone number, shipping address, and payment information.

We also automatically collect certain information about your device and how you interact with our services, including your IP address, browser type, operating system, referring URLs, and pages viewed.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, process transactions, send you technical notices and support messages, and communicate with you about products, services, and promotional offers.

We may also use your information to personalize your experience, analyzege patterns, detect and prevent fraud, and comply with legal obligations.

Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as described in this policy. We may share your information with trusted service providers who assist us in operating our website and conducting our business.

We may also disclose your information when required by law, to protect our rights and property, or in connection with a business transfer or merger.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

We use SSL encryption for sensitive data transmission and regularly update our security practices to protect your information.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand user preferences. You can control cookie settings through your browser preferences.

For detailed information about our cookie practices, please refer to our Cookie Policy.

Third-Party Services

Our website may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

We may use third-party analytics services to help us understand how our website is used and to improve our services.

Data Retention

We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Account information is typically retained until you request deletion or close your account.

Transaction records may be retained for longer periods as required by applicable laws and regulations.

Your Rights and Choices

You have the right to access, update, or delete your personal information. You can manage your account settings, unsubscribe from marketing communications, and request data portability where applicable.

If you are located in the European Union, you may have additional rights under the General Data Protection Regulation (GDPR).

International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your personal information during such transfers.

We comply with applicable data protection laws regarding international transfers of personal data.

Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly.

Parents and guardians are encouraged to monitor their children's internetge and help enforce this policy.

Marketing Communications

We may send you promotional emails about our products, services, and special offers. You can opt out of these communications at any time by clicking the unsubscribe link in our emails or contacting us directly.

Even if you opt out of marketing communications, we may still send you transactional emails related to your account and purchases.

Data Breach Notification

In the event of a data breach that may compromise your personal information, we will notify affected users and relevant authorities as required by applicable laws, typically within 72 hours of discovering the breach.

We maintain incident response procedures to quickly address and mitigate any security incidents.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date.

Your continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Email: privacy@velmorplain.com
Phone: +81 3-6859-2360
Address: 1-25 Kanda-Sudacho, Chiyoda-ku, Tokyo 101-0041